Intelligent Customer Support System is a complete system, integrating helpdesk features.
One System Caters to All your Customer Support Requirements
It is developed using Microsoft's latest .NET development environment and uses SQL Server as the backend data source. It offers clients a flexible and fast customer support system with, among other features: email notification, SMS notifications, attachments etc. This system has both a web-based and a desktop interface allowing the corporate users to deal with both internal and external complaints and track the progress of tracks from anywhere in the world.
Having Both Desktop and Web Interfaces
The web-interface is developed more for the internal/corporate usage which is especially useful for FMCG companies who are more conscious to deal and respond to the complaints generated by their agents and wholesalers and need to track the complaints with their internal QA department as well as the production team and may have to return products being complained about.
The desk-top interface is developed for help-desks receiving queries and complaints through phone calls. The desk-top interface allows an unlimited number of help-desk representatives to keep track of their received queries and conduct follow-ups. The team-leaders/managers can view status of complainst and the action taken on those complaints.
The system also generates very useful reports allowing company and managers to view status of queries and reduce the turn-around time.
